Privacy Policy

Soluna Vitality, LLC ("Soluna") along with our respective subsidiaries and affiliate entities (collectively, "we", "us", "our" and "ourselves") value your privacy and the privacy of our other customers and visitors ("you(r)" or "User(s)") that access and utilize our website, www.solunavitality.com, and other related websites and mobile applications with links to this privacy statement (collectively, the "Site").

This privacy statement ("Privacy Policy") describes what information we gather from you via accessing the Site, how we use that Information, and what we do to protect it. Your information may include "Personal Information" (collectively, the "Information"), which includes any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual, including any information that is subject to applicable data protection laws that you provide to us, including information obtained from your use of the Service. This may also include certain health information.

This Privacy Policy does not apply to information collected on any third-party site that may link to or be accessible to the Site over which we have no influence or control. The use of other sites, or the submission of your information to other third-party sites, is at your own risk and is subject to their privacy statements and policies.

Our Commitment to Data Security

We use certain physical, organizational, and technical measures designed to improve the integrity and security of your Information. However, no method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your Information from unauthorized access, use, or disclosure, we cannot guarantee the security of your Information. If we are required by law to inform you of a breach to your Information, we may notify you in writing or electronically, as permitted by law.

We work with authorized service providers that furnish Site hosting and maintenance as well as other services. To the extent it is necessary for these service providers to complete their contractual obligations to us, these third parties may have access to or process your Information. We generally limit their use of your Information to the purpose for which it was shared. Such service providers shall be bound by obligations of confidentiality at least as protective of you and your Information as those contained herein.

Types of Information We Collect

Personal Information

We use the Information you provide or that we collect to operate, maintain, enhance, and provide all of the features, Information and services found on the Site. We may use your email address for administrative purposes, for customer service purposes, and to address intellectual property infringement, rights of privacy, breach notices, or defamation or other legal issues. We will not use your email address or other Personal Information to send promotional messages unless you have opted in or otherwise requested that we contact you about our products and services or other information.

The following provides examples of the type of other types of Information that we collect from you and how we use that Information.

Context	Types of Information	Primary Purpose for Collection and Use
Cookies and first party tracking	We use cookies and clear GIFs. "Cookies" are small pieces of information that a website sends to a computer's hard drive while a web site is viewed.	We use this information to ensure our website operates efficiently.
Demographic Information	We may collect personal information, such as your age, location, and gender.	We use this information to provide the services and to comply with applicable laws.
Feedback/Support	If you provide us feedback or contact us for support we will collect your name and e-mail address, as well as any other content that you send to us, in order to reply.	We use this information in order to receive, and act upon, your feedback or issues.
Mailing List	When you sign up for one of our mailing lists we collect your email address.	We share information about our products and services with individuals.
Website interactions	We use technology to monitor how you interact with our website. This may include which links you click on, or information that you type into our online forms. This may also include information about your device or browser.	We use this information to understand how you interact with our website to better improve it, and to understand your preferences and interests in order to select offerings that you might find most useful. We also have a legitimate interest in detecting and preventing fraud.

You can change your cookie preferences at any time by activating the settings on your browser. You are always free to decline our cookies if your browser permits, but some parts of the Site may not work properly if you do. Check the "Help" menu of your browser to learn how to change your cookie preferences. To find out more about cookies, visit www.aboutcookies.org.

Many web browsers allow for the use of a "Do Not Track" function to inform Sites that you do not want your online activities tracked. Currently, we do not track your or any other users' Personal Information over time and across third-party Sites. We, therefore, do not respond to browser "Do Not Track" signals.

Information from Other Sources

We may obtain your Information, including health information, from third parties when expressly authorized by you or if otherwise entitled to provide such Information without your authorization; other organizations collaborating with us, including, but not limited to, improvement, proper work, configuration, maintenance, analysis and advertising the Service. Any third-party services may collect and disclose such Information as determined by their own privacy policies.

How We Use Your Information

In addition to the purposes and uses described above, in consistency with this Privacy Policy, we use Information in the following ways:

To identify you when you visit our Site.
To provide our products, services, and information.
To improve our Site and product offerings.
To develop, tune, enhance, and improve our services.
To understand and analyze the usage trends and preferences of visitors to the Site, to improve the way the Site functions and appears, and to create new features and functionality.
To perform or streamline the payment process.
To conduct testing, research, and analysis.
To communicate with you, such as to respond to and/or follow-up on your requests, inquiries, issues, or feedback.
To send marketing and promotional materials including information relating to our products and services.
To detect and protect against malicious, deceptive, fraudulent, or illegal activity, including violation of our policies and terms and conditions, security incidents, and harm to the rights, property, or safety of our company and our users, employees, or others.
To debug, identify, and repair errors that impair the existing intended functionality of our Site.
To comply with our legal or regulatory obligations, to establish or exercise our rights, and to defend against a legal claim.
For internal administrative purposes, as well as to manage our relationships.
As necessary or appropriate to protect the rights, property or safety of us or others.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to you when collecting your information directly or as otherwise set forth under applicable law, including for such other purposes as you may consent (from time to time).

Although the provisions above describe our primary purpose in collecting your Information, in many situations, we have more than one purpose. When we use your Information to communicate to you about new services and products that may be of interest to you, you will be given the option of receiving periodic informational/promotional mail or email from us. You choose whether to receive correspondence when you provide this information or by following the instructions provided in the email at any time.

If you do not want us to use your information in this way, please Contact Us at the details below.

If you access or use additional services, integrations, or features made available through our Site or other Services – by way of example, our artificial intelligence-powered chatbot designed to provide non-personalized information through the use of artificial intelligence tools – your personal data may be processed as necessary to enable and deliver those services, and to improve the effectiveness of those services. In addition, that data may be provided in real-time or after-the-fact to service providers for purposes outlined in this notice.

Disclosure of Information

We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with state and federal laws (such as U.S. Copyright law), respond to a court order, judicial or other government subpoena or warrant, or cooperate with law enforcement activity. We also reserve the right to disclose your information that we believe, in good faith, is appropriate or necessary to take precautions against liability; to protect us and others from fraudulent, abusive, or unlawful uses or activity; to investigate and defend ourselves against any fraud, third party claims or allegations; to assist government enforcement agencies; to protect the security or integrity of the Service; or to protect the rights, property, or personal safety of our company, our users, or others.

We may share your Information with agents, contractors, partners or third-party service providers in connection with services that these individuals or entities perform for, or with, us.

In addition to the specific situations discussed elsewhere in this policy, we may disclose your Information in the following situations:

Service Providers. We may share your Information with service providers. Among other things service providers may help us to administer our website, host our databases, conduct surveys, provide technical support, and process payments.
Other Disclosures with Your Additional Consent. We may ask if you would like us to share your Information with other unaffiliated third parties who are not described elsewhere in this Privacy Policy.
Affiliates and Acquisitions. We may share your Information with corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). These affiliates may not exist or be related to us at the time you originally provided your Information. If another company acquires, or plans to acquire, our company, business, or our assets, we will also share information with that company, including at the negotiation stage.

Third-Party Sites

The Site may contain features or links to third-party sites and services. Any Information you provide on third-party sites or services is provided directly to such third party and is subject to that third party's policies, if any, governing privacy and security, even if links or access are provided through the Site. You hereby acknowledge and agree by using the Site that we are not responsible for the content or privacy and security policies of third-party sites or services to which links or access are provided through the Site. We encourage you to learn about third parties' privacy and security policies before providing them with personally identifiable information.

Privacy Settings

Although we may allow you to adjust your privacy settings to limit access to your Information, please be aware that no security measures are perfect or impenetrable. We cannot control the actions of other users or third parties that you may choose to share your Information. Therefore, if you choose to post certain information using social media, we cannot and do not guarantee that Information you post on the Site will not be viewed by unauthorized persons or become public. We are not responsible for circumvention of any privacy settings or security measures contained on our Site. You understand and acknowledge that, even after removal, copies of Information that you have provided may remain viewable in cached and archived pages or if other users (including those you have given access to the Site, actually or inadvertently by leaving open a web browser) have copied or stored such provided Information.

Storage of Information

Information collected on the Site may be stored and processed in the United States or any other country in which we or our subsidiaries or affiliates or our respective agents maintain facilities. Except as prohibited by law, we will retain and use your Information for as long as necessary to provide you with the Site and Services or to document our business relationship or otherwise as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Unless otherwise specified, we retain your Information if it is necessary and relevant to achieve the purposes referred to above or to enable us to comply with our legal data protection retention obligations. Upon deactivation of your Account or revoking your consent on processing your Information, we can store certain Information of deactivated accounts to comply with legal requirements, prevent fraud, assist with investigations, resolve disputes, analyze or troubleshoot programs, and with the aim to enforce our Terms of Service or other agreements with you, or undertake other actions provided by law.

In the Event of Merger or Sale

If Soluna is acquired by or merged with a third-party entity, we may transfer or assign the Information that we have collected from you as a User as part of such merger, acquisition, sale, or other change of control.

Changes and Updates to this Privacy Policy

This Privacy Policy may be revised periodically, and this will be reflected by a "Last Updated" date above. Please revisit this page to stay aware of any changes. For revisions to this Privacy Policy that may be materially less restrictive on our use or disclosure of personal Information you have provided to us, we will make reasonable efforts to notify you before implementing such revisions with respect to such Information.

Your Choices

Some jurisdictions give you the right to make the following choices:

Access. You may request access to your Information or confirmation that we have Information about you. In certain limited cases, you may ask to receive access to your Information in a portable, machine-readable form.
Change. You can ask us to correct inaccurate or incomplete Information by contacting us at the address below. We may keep historical Information in our backup files as permitted by law.
Deletion. You may ask us to delete your Information. If required by law, we will grant such a request, but note that in many cases, we must keep your Information to comply with legal obligations, resolve disputes, enforce agreements, or for other business purposes.
Promotional Emails. You may provide us with your email address to allow us to send newsletters, surveys, offers, or other promotional content, as well as targeted offers from third parties. You can stop receiving such emails by following the unsubscribe instructions at the bottom of those emails. If you choose not to receive such emails, we may still send you service-related communications.
California Shine the Light. California Civil Code Section 1798.83 (California's, "Shine the Light" law) permits California residents, at no charge once per year, to request a list of all third parties to which we, during the immediately preceding calendar year, have disclosed certain Information for direct marketing purposes; however, we do not share Information with other people or non-affiliated businesses for their direct marketing purposes.

Exercising Your Rights

To exercise any of the rights described above, you can contact us by:

Emailing us at info@solunavitality.com

When you make a request, we may require that you provide information and follow procedures so that we can verify the request and your jurisdiction before responding to it. The verification steps we take may differ depending on the request you make. We will match the information that you provide in your request to the Information we already have on file to verify your identity. If we can verify your request, we will process it. If we cannot verify your request, we may ask you for additional information to help us verify your request. Please provide as much of the requested information as possible to help us verify the request. We will only use the information received in a request for the purposes of responding to the request.

Certain states permit their residents to use an authorized agent to make privacy rights requests. We require the authorized agent to provide us with proof of the data subject's written permission (for example, a power of attorney) that shows the authorized agent has the authority to submit a request for the data subject. An authorized agent must follow the process described above to make a request. The authorized agent must also verify his/her own identity. We will confirm the agent's authority with the data subject about whom the request was made.

Contact Us

If you have any questions or comments about this Privacy Policy, please email us at: info@solunavitality.com